Frequently Asked Questions
Everything you need to know about your Lyle & Scott order
How long does shipping take and what are the costs?
Standard delivery typically takes 3-5 working days. We offer free shipping on all orders over a certain threshold, while express options are available at checkout for faster delivery.
What is your return policy?
We offer a 28-day return policy. Items must be in their original condition, unworn, and with all Lyle & Scott tags still attached to be eligible for a full refund.
How do I know which size to order?
Each product page features a detailed size guide. We generally recommend sticking to your usual size, but for our 'Slim Fit' range, you may wish to size up for a more relaxed feel.
Can I track my order once it has been dispatched?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking link to monitor your delivery's progress in real-time.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Klarna for flexible financing.
Are your products authentic?
All items purchased directly from our official website are guaranteed 100% authentic Lyle & Scott products, featuring our iconic Golden Eagle branding.